Refund Policy at NeutraLisle
Thank you for dining with us at NeutraLisle. We take pride in ensuring our customers have an exceptional experience with our food and service. If there's any issue with your order, we're here to help you resolve it in accordance with our Refund Policy.
Cancellation Policy
Orders may be cancelled prior to preparation. If you change your mind about your order, please contact us at +39 06 1234 5678 immediately. If your order has not yet been prepared, we will cancel the order and issue a full refund to your original payment method. If the order is already being prepared, we are unable to cancel the order.
Incorrect or Incomplete Orders
If you receive an order that is incorrect or incomplete, we sincerely apologize for the inconvenience. Please call us at +39 06 1234 5678 as soon as possible to report the issue. We will do our best to correct the mistake by replacing the item or providing a full or partial refund, as appropriate. Replacement of items is subject to availability.
Quality Concerns
We strive to serve our food at the highest quality. If your order does not meet your expectations in terms of quality or freshness, please contact us at +39 06 1234 5678 within 2 hours of receiving your order. We may request a description of the issue and, in some cases, a photo to better understand the problem. We will evaluate the concern and, if validated, offer a refund or replacement.
Refund Process
Refunds will be processed to the original payment method. Please note that it may take several days for your financial institution to reflect the refund on your statement. If you placed your order using cash, we will arrange for a cash refund to be picked up at our location at La Pizzeria Avenue, Rome, 00184, Italy.
Non-Refundable Items
Please note that certain items such as gift cards, promotional items, and loyalty rewards are considered final sale and are not eligible for return or refund.
Time Frame
Any requests for refunds must be made within 24 hours of the order receiving date. We cannot accommodate refund requests that are made after this time frame.
How to Request a Refund
To request a refund, please contact us at +39 06 1234 5678 with your order number, the specific items in question, and the reasons for the request. We'll respond promptly and work with you to address your concerns.
Contact Information
If you have any questions or concerns about our Refund Policy, please do not hesitate to contact us. Our customer service team is available to assist you:
- Phone: +39 06 1234 5678
- Address: La Pizzeria Avenue, Rome, 00184, Italy
Updates to Refund Policy
NeutraLisle reserves the right to update this Refund Policy at any time. We encourage customers to review it regularly on our website at neutralisle.sbs. This policy was last updated on April 1, 2023.